Orders and Cancellation

1. Tudor Distribution Services Ltd (the "Company") reserves the right to refuse any order in full or part.  All services are subject to these terms and conditions.

2. At least seven days' notice must be given for any cancellation, delay or alteration to distribution plans and, in the case of "solus" distribution, fourteen days' notice. In the event of a delay or shortage in the quantity of items supplied to the Company for distribution, such distribution will be carried out at the earliest subsequent opportunity practicable.  The client will be advised of any such delay or shortage.

Items for Distribution

3. All items for delivery must comply with all legal requirements and with the British Code of Advertising, Sales Promotion and Direct Marketing. All items must also contain the name and address of the printer or name and contact details of the publisher.  The client agrees to indemnify the Company against all damages, losses, costs, and expenses resulting from any claim against the Company relating to the form, content or nature of the item distributed.

4. All items for distribution must be delivered to the Company not less than 7 days prior to the date scheduled for the commencement of distribution.  Items shall be counted and packaged in accordance with any packing instructions issued by the Company from time to time.

5. Where distribution is on a shared basis the Company reserves the right to distribute items from competitors together.

Timing and Coverage

6. Whilst any distribution timing is agreed in good faith, distribution dates are not guaranteed and the Company reserves the right to vary both the method and timing of the distribution.  Time shall not be of the essence.

7. No guarantee can be given that deliveries will be made to every targeted letterbox in the area.  The Company seeks to deliver to not less than 95% of the targeted letterboxes in the area, but circumstances may render this target unachievable. The Company reserves the right not to distribute goods to any letterbox that may not easily be located, to which the Company cannot obtain access or where access is considered undesirable or unsafe.

8. While the Post Office's PAF data may be provided and may be used as the basis for billing, actual numbers delivered will often differ from such data.

9. The Company is authorised by client to dispose of any items remaining after completion of the distribution.

Limits on Liability

10. The Company shall have no liability where the provision of distribution services is prevented, restricted or delayed through any cause outside its reasonable control.

11. In no circumstances shall the liability of the Company through late delivery, incorrect delivery or non-delivery exceed that proportion of the Company's charges to the client as relate to the post code sector, or part thereof, affected.

12. The Company's liability in the event of any loss of or damage to items held on behalf of a client shall be limited to the cost of reproducing the same.

Queries and Complaints

13. The Company undertakes to investigate any queries or complaints, providing that they are reported within two weeks of the distribution period and that sufficient information as to the basis of the complaint is provided.  Contact should be made with the relevant manager in the first instance. The results of the findings will be made available to the Client.  If the Client remains unsatisfied the matter should be referred to the directors.

Payment

14. Payment must be made prior to the commencement of delivery unless other terms have been agreed in writing.  All prices are quoted exclusive of VAT which shall be payable in addition, subject to issue of an appropriate VAT invoice.

15. The Company shall be entitled to charge interest at 8% per annum above the base rate from time to time in force on all overdue accounts, together with compensation for the costs suffered by the Company arising from late payment, in accordance with its rights under the Late Payment of Commercial Debts (Interest) Act 1998.

16. The client shall not be entitled to withhold payment of any amount payable to the Company by reason of any dispute or claim by the client.